DreamHost Reviews

Hey there, ​Thank you for taking the time to share your feedback. We understand how concerning and stressful it is when your website experiences downtime, especially when your business relies on it. ​To help clarify, our sales team does not have access to customer accounts or hosting environments and is unable to troubleshoot technical issues. When an urgent issue or site downtime occurs, our dedicated technical support team is best equipped to assist, and requests can be submitted directly by logging into your DreamHost panel (or by visiting https://help.dreamhost.com/hc/ for direct guidance). ​At this time, we weren’t able to locate your account based on the information provided in this review. We’ve sent a request through Trustpilot for additional details so we can identify the account and review your case more closely. Once we have that information, we’ll be happy to follow up and guide you on the next steps toward resolution. ​We appreciate you bringing this to our attention and look forward to assisting further. ​Best regards, AA

Hey there, Jp! Thank you for taking the time to share such detailed and positive feedback about your experience with us. We are truly glad to hear that after 10 years with other hosting providers, our support team has been able to deliver the polite, quick, and thorough service you deserve. We noticed your wonderful review text, but if the overall star rating attached to it was selected by mistake or doesn't reflect your feedback, we kindly invite you to double-check and update your rating on Trustpilot. If there was anything less than stellar about your experience, please feel free to provide additional details so we can take a closer look. For any future technical questions or account needs, our team is always ready to assist through your account panel, and you can also explore our guides at https://help.dreamhost.com/hc/. We truly appreciate your support! Best regards, AA

Hey there, Daylene! Thank you for taking the time to share your feedback with us. We understand how frustrating this situation with ProServices has been, and we appreciate your patience while we look into what occurred. We were able to locate your account and review the details regarding your ProServices request. Our team is currently investigating the situation to better understand what happened and how we can do better. You do not need to repeat any details, as we are reviewing all existing notes on file to ensure we have full context. Our team will be reaching out directly to follow up through your support ticket shortly with more details and next steps. We appreciate you bringing this to our attention and look forward to assisting you further. Best regards, AA