Lost faith- no help with an emergency
Geïmporteerd van Trustpilot ↗The company gave standard services which creeped up little by little but the first time that I needed service, their "sales team" could not be bothered for an emergency. My business is DOWN due to their unwillingness to help a client.
Hey there, Thank you for taking the time to share your feedback. We understand how concerning and stressful it is when your website experiences downtime, especially when your business relies on it. To help clarify, our sales team does not have access to customer accounts or hosting environments and is unable to troubleshoot technical issues. When an urgent issue or site downtime occurs, our dedicated technical support team is best equipped to assist, and requests can be submitted directly by logging into your DreamHost panel (or by visiting https://help.dreamhost.com/hc/ for direct guidance). At this time, we weren’t able to locate your account based on the information provided in this review. We’ve sent a request through Trustpilot for additional details so we can identify the account and review your case more closely. Once we have that information, we’ll be happy to follow up and guide you on the next steps toward resolution. We appreciate you bringing this to our attention and look forward to assisting further. Best regards, AA