You have all the notes on what went wrong. No need for me to repeat myself.
Hey there, Daylene! Thank you for taking the time to share your feedback with us. We understand how frustrating this situation with ProServices has been, and we appreciate your patience while we look into what occurred. We were able to locate your account and review the details regarding your ProServices request. Our team is currently investigating the situation to better understand what happened and how we can do better. You do not need to repeat any details, as we are reviewing all existing notes on file to ensure we have full context. Our team will be reaching out directly to follow up through your support ticket shortly with more details and next steps. We appreciate you bringing this to our attention and look forward to assisting you further. Best regards, AA