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Klantervaringen

Reviews van klanten

50 reviews

Louise GuldborgKlantervaring
★ ★ ★ ★ ★
5/5Geïmporteerd van Trustpilot ↗

Perfect chat support and help with…

Perfect chat support and help with deleting domains and changing to email solution - on a Saturday efternoon. Excellent 😊

Reactie van het bedrijf op Trustpilot

Hi Louise, Thank you for your wonderful feedback. We're delighted to hear that you received excellent support, even on a Saturday afternoon. It's great to know that Iraida was able to help you with deleting your domains and switching to an email-only solution, making the process smooth and straightforward. We'll be sure to share your kind words with Iraida. She'll be thrilled to know that her assistance made such a positive difference. Thank you for choosing one.com. 😊 Best regards, Jenalynne / one.com

Tonny RosingKlantervaring
★ ★ ★ ★ ★
5/5Geïmporteerd van Trustpilot ↗

Dygtige og servicemindede medarbejdere

Dygtige og servicemindede medarbejdere

Reactie van het bedrijf op Trustpilot

Hej Tonny, Mange tak for din fine anmeldelse og de pæne ord! Det varmer at høre, at du oplever os som både dygtige og servicemindede. Vi sætter stor pris på din feedback. Rigtig god dag! Med venlig hilsen, Michael, One.com

SureshKlantervaring
★ ★ ★ ★ ★
5/5Geïmporteerd van Trustpilot ↗

Marktwin provided great service

Marktwin provided great service

Reactie van het bedrijf op Trustpilot

Hi Suresh, Thank you for your feedback. We're delighted to hear that MARKTWIN provided great service. Delivering helpful, efficient, and professional support is what we strive for every day, so it's wonderful to know that your experience was a positive one. We'll be sure to share your kind words with MARKTWIN. He'll be pleased to know that his assistance was appreciated.

Felix Kalvelage BajraszewskiKlantervaring
★ ★ ★ ★ ★
5/5Geïmporteerd van Trustpilot ↗

After creating my website i had some…

After creating my website i had some issues with publishing it. After lots of tries to find a solution i got help from their 24/7h support. The guy i got help from MARKTWIN was excellent and fast responding with genuine intentions of helping me.

Reactie van het bedrijf op Trustpilot

Hi Felix, Thank you for your wonderful feedback. We're delighted to hear that you were able to get your website published with the help of our 24/7 support team. We understand how frustrating publishing issues can be after putting time and effort into building a website, so it's great to know that MARKTWIN was able to assist you effectively. We're especially pleased to hear that he responded quickly and showed a genuine commitment to helping you find a solution. Providing fast, friendly, and knowledgeable support is what we strive for every day. We'll be sure to share your kind words with MARKTWIN. He'll be thrilled to know that his assistance made such a positive difference.

KristinaKlantervaring
★ ★ ★ ★ ★
5/5Geïmporteerd van Trustpilot ↗

Fantastisk service og trygt forløb hos one.com – tak til Lourdes!

Fantastisk service og trygt forløb hos one.com – tak til Lourdes! Jeg har haft en utrolig god oplevelse med at få bygget min nye hjemmeside og webshop gennem one.com. Forløbet har været præget af stor professionalisme, men vigtigst af alt en utrolig menneskelig forståelse og varme undervejs i processen. En helt særlig tak skal lyde til min personlige kontaktperson, Lourdes. Hun har ydet en fantastisk service, lyttet til alle mine ønsker om design og detaljer, og hjulpet mig trygt i mål – selv med stor tålmodighed, når hverdagen væltede herhjemme. Jeg er utrolig glad for resultatet og kan varmt anbefale one.com!

Reactie van het bedrijf op Trustpilot

Hej Kristina, Mange tak for din fine anmeldelse og de pæne ord.  Det er dejligt at høre, at du har haft en god oplevelse med at få bygget din nye hjemmeside og webshop, og det glæder os utrolig meget, at Lourdes har kunnet hjælpe dig trygt igennem forløbet med både professionalisme og tålmodighed.  Jeg sender rosen direkte videre til henne. Rigtig god dag med den nye side. Med venlig hilsen, Michael, One.com

PriscillaKlantervaring
★ ★ ★ ★ ★
5/5Geïmporteerd van Trustpilot ↗

Great service

Great service

Reactie van het bedrijf op Trustpilot

Hi Priscilla, Thank you for your feedback. We're delighted to hear that you had a great experience with our service. Providing helpful, efficient, and reliable support is what we strive for every day, so it's wonderful to know that your experience was a positive one. Thank you for choosing one.com.

NAKlantervaring
★ ★ ★ ★ ★
4/5Geïmporteerd van Trustpilot ↗

Good service, but one billing issue

My experience with One.com has been good. I gave 4 stars and not 5 because of one problem that should not have happened. Two of my domains were charged one month before the expiry date. I contacted them through the chat and they went straight to the point and were very fast. They sent me the link to cancel the charge, and I will be refunded within 7 working days. This does not mean they are not good. The support was great, and I just wanted to share what happened. I still recommend them, but the early charge is the reason for 4 stars.

Reactie van het bedrijf op Trustpilot

Hi, Thank you for taking the time to share your experience and for your honest feedback. We're glad to hear that our support team was able to assist you quickly and efficiently through chat. It's great to know that your concern was addressed promptly, and that we could provide the information needed to cancel the charge and arrange a refund. We also appreciate your comments regarding the renewal timing. Customer feedback is invaluable in helping us improve our services and processes. Thank you for your recommendation and for recognizing the efforts of our support team. We truly appreciate your trust in one.com.

Aditya AgrawalKlantervaring
★ ★ ★ ★ ★
1/5Geïmporteerd van Trustpilot ↗

redemption fee as domain expires

redemption fee within 2 days of expiration. Beware of their terms. they have all arbitrary rules far away from regular ones. like charging redemption fee as soon as domains expire. everywhere there are other 20 days and only last 5 days before deletion is charged.

Reactie van het bedrijf op Trustpilot

Hi Aditya! Thank you so much for your review. I am first and foremost sorry to hear about your experience, and that it was not what you expected from us. I have tried getting in touch with you over the phone, as our team has investigated what happened here and I would like to offer an explanation and a way forward. I have sent an email where I explain the different process that applies to the domain in question here, given the nature of the domain, since the policies for the domain is out of one.coms control and hence why this happened. I hope to hear from you there, and that we can keep the conversation going. Wishing you the very best, Amanda one.com (http://one.com/)

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Web hosting

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Prijzen en specificaties komen van de website van de aanbieder of worden door het bedrijf aangeleverd. Bij door Hostmarkt opgezochte pakketten vermelden we de bron en controledatum. Een maandgemiddelde is geen maandelijkse facturatie. ‘Onbeperkt’ kan onder een fair-usebeleid vallen. Niet vermelde specificaties zijn niet bevestigd. Controleer vóór je bestelt de actuele beschikbaarheid, prijzen en voorwaarden op de website van de aanbieder. Je sluit je overeenkomst rechtstreeks met de aanbieder.

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