I wish I could make a positive review
I wish I could make a positive review. One year ago I would given 5 stars and hopefully again. As a webdesigner I have been extremely happy with one.com. I have recommended one.com for all my clients in like 15 years. The support is great and its easy and fast to use. But lately I have ( and some of my clients) been charged with add ons that I have not requested, needed or warned properly about. One was the php, which I had already updated myself. Then email, that I had not used for 10 years. And it has been complicated to get my money back. This I find very problematic. Also the support concerning these payments have been slow. Please one.com - get back to your old self.
Good morning Sonja, Thank you for taking the time to share your experience and for the trust you have placed in one.com over the past 15 years. It means a lot to hear that you've recommended our services to your clients for so long. I'm sorry to hear that your recent experiences have not lived up to the standard you've come to expect from us. I understand how frustrating it can be to see services added to an account when they were not expected or needed, and especially when resolving the matter takes longer than anticipated. I can see that the additional service you recently mentioned has now been removed and credited following the cancellation. That said, I appreciate your feedback about both the communication around these services and the time it took to handle the payment-related inquiries. Feedback from long-time customers such as yourself is incredibly valuable, and I will make sure your concerns are shared internally. I tried to give you a call but could not reach you, instead I have sent a mail that you can reply to if anything still needs to be followed-up. For now, I wish you a pleasant day ahead. Kind regards, Meya / one.com
