SCAM
I bought a dedicated server - he was banned a day later and asked for a passport. I sent my passport and fulfilled all the conditions that I was asked for. As a result, just 2 weeks of silence in support and no money refund.
Reactie van het bedrijf op TrustpilotHi,
Unfortunately, there are always people who try to take advantage of certain situations, and we are affected by this as well. That is why we have a system in place that checks accounts for irregular or suspicious activity. If something is detected, the account may be flagged and we may ask for additional identification.
Although we do our best to make this system as accurate as possible, it is not 100% foolproof. In rare cases, a legitimate customer may be flagged incorrectly. That is what happened to you. I'm sorry for that.
I’m also sorry to hear that you haven’t heard back from us after sending the requested documents. I’d be happy to look into this for you. Please reply to your previous correspondence containing the documents, and I’ll investigate what happened.
Please also note that any charges incurred on an account that has been flagged will be refunded. This can sometimes take a few weeks, but rest assured that you will receive your money back.