I had an issue when trying to follow chatgpts instructions for setting things up on my website and getting it started and got totally locked out. I am a complete novice here and when I chatted with the AI helper i received lots of clear but overwhelming steps to take. When I asked for some help, I was connected with a super helpful agent that was able to handle my issue right away and within 10 minutes of her making magic happen, things were working again and it was all ironed out. I would highly recommend Kinsta for their level of support and speed. I would have likely fell to tears without the help during this overwhelming process. Thanks Kinsta!
I love Kinsta!
We have already saved costs because I don't need to our outsourced IT manager for help with DNS and site migrations etc. Also we have had some problem sites we've taken on that had malware and Kinsta is SO fast and efficient at cleaning the site. To clarify, the malware happened BEFORE the site was moved to Kinsta. To date, we haven't had any sites with malware while on Kinsta hosting.
Kinsta is a big help with resolving any questions I have.
The live chat is fantastic, and everyone all has a great sense of humour and down-to-earth attitude. Shoutout especially to my favourites, Dean & Robert. You can never use enough GIFs.
On a technical note, we particularly love the intuitive dashboard, staging function, free SSL.
I have become a raving fan for Kinsta, and cannot recommend it highly enough.
Working with Kinsta and their support team has been incredible. If you have a Wordpress site, this is where you should host it. They are always a great help and have not let me down once. I have been here for years and my experience has been great. Great customer service and top notch skilled support team.
I unfortunately not impressed with the help that I received or didn't receive, I should say. For some reason my card shows on your website that it did not go through for payment. But each time that my card is used for any on line purchases I receive an alert from my card vendors. I did not receive any such alert on my phone that my card was even attempted at being charged. Then I was told by your support team that I would have to wait for your billing department to reach out to me sometime tomorrow on email slightly disappointed in this I was, it was not helpful at all. I also do not understand why I'm being billed from an overseas account whereas I know that you have Krista teams in the United States.I also do not understand why I'm being billed from an overseas account whereas I know that you have Krista teams in the United States.
I appreciate working with Kinsta, which I find reassuring both technically and in terms of the relationship. I had one issue (atypical usage of my site that generated extra costs). When I got in touch with the Kinsta team, I felt like I was being listened to (something I wish I had with all my service providers, but that's far from always the case), and they offered me a fair and honest solution.
They are way better than our last hosting platform. We used to use hostinger and it kept getting worse and worse. Kinsta doesn't use an AI support. You are automatically connected with a real person and their team responds immediately. It's pretty impressive.
I also feel like they help with things that are kind of outside their responsibility at some points, like other support teams would tell me it's not their problem and to figure it out on my own, but that is never the case with Kinsta. They always go above and beyond.
Decided to destroy my positive view of them over $60.
How to avoid this company:
1.) Use Claude to create the website
2.) Host on Vercel
3.) If you need a database, use Railway
The cost is a fraction of what Kinsta charges, and you won't get hounded for money around every twist and turn. You also won't have to use WordPress.
Already have a WordPress site? Send it to Claude, download the Claude browser extension, make it recreate the entire website to a T, and follow the three steps above.
I work for no one, I just don't want people to use this company when they do not have to. You can also save hundreds, if not thousands of dollars per year by doing this. I did.
Reactie van het bedrijf op Trustpilot
Hi Dalton,
We’re genuinely sorry this is how your time with Kinsta ended, especially after being with us for years.
We’ve reviewed the account and the billing changes tied to the downgrade. The prorated amount was based on the time the custom plan was still active and resources were still allocated to the sites on that plan. We understand that, from your side, it didn’t feel like you received value from that plan during that period, and we can see why that would be frustrating.
We appreciate the years you spent with Kinsta and the people you recommended to us along the way. All of these matter so much to us, and we’re sorry to lose that trust.
If there’s anything about the final billing that still feels unclear, we’re happy to make sure you’re connected with the right team to review it.
We wish you all the best,
The Kinsta Team
EK-Hosting biedt webhosting, VPS en colocatie voor particulieren en bedrijven.
★★★★★
5,0 / 5 · 12 reviews
Vanaf
€ 2,00/maand
Incl. btw
Maandgemiddelde · Gepubliceerd jaarbedrag
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