I was having an technical service…
I was having an technical service request and even updated configuration on scheduled time and available to answer on requested time.
Kinsta Reviews
Kinsta specialiseert zich in managed WordPress-hosting voor bedrijven, bureaus en grotere websiteomgevingen.
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50 reviews
I prefer Kinsta over Cloudways, GoDaddy, and Hostinger
I have used Cloudways, Hostinger, and GoDaddy, but the one I trust the most is Kinsta, especially because of their customer support. I know that even if I open a chat in the middle of the night, someone will be there to help me with my site. That's the kind of trust and relationship I have with Kinsta.
10/10 Customer service
Customer service was able to find and remove malware from my site and get me back up and running in minutes. Truly remarkable support. I am so grateful for speed at which they helped me.
Smooth and Reliable Site Migration
I submitted an urgent site migration request just three days ago, and the Kinsta team handled everything with great care, from coordinating the migration schedule to providing clear guidance before and after the migration. Thanks to their excellent support, we were able to complete the migration without any issues. Thank you very much for your support, and I look forward to continuing to use Kinsta.
First-class hosting company
Kinsta combines performance, reliability, and developer-focused tooling. Many hosting providers offer one or two of these elements, but Kinsta delivers all three (and much more!) in a single platform.
Review of site migration and tech suppoprt
So far my experience with Kinsta has been a far cry than my recent experiences with my previous host, who I will leave nameless, GD. I had my site with the previous host for 12+ years. In the beginning one of the attractive features was tech support. You could actually call and get a live person who was eager to work to fix any issues. I even worked for that host as a hosting support tech myself. In the past several years their support has dropped off. The low level support personnel are less capable and the advanced are impossible to reach or talk to. Time frames for advanced help are 48-72 hours. This is unacceptable for anyone hosting an eCommerce business. After a bunch of research and test sites on hosting candidates I decided on Kinsta, the test site went well and I moved forward with a migration. The migration went smoothly, and quickly. I was able to schedule the migration and it started right on time which allowed me to send an eblast to my customer list and a banner on the site a couple days prior, and put the site into maintenance. (The other host could only offer a 12 hour window and didn't even promise that). Once the site was copied to a temp domain to review prior to dns change an issue cropped up displaying pdf invoices, tech support helped me trouble shoot the issue without falling back to the tired, it's your plugin talk to your developer, brushoff. As it turned out it does seem to be the plugin but we discovered a work-around until I can contact the dev. So far Kinsta and the support people I've been working with have been knowledgeable and determined to work through any issues or questions. They also respect that I'm not a novice user, and respect my experience by not re-hashing the low level novice diagnostics that I have already completed. Another benefit? I'm paying less for way more... no shared hosting anymore and more control. Looking forward to continued excellence. J Scott
Kinsta has fantastic support!
I have been in support and managed support teams for enterprise level companies. Working with Kinsta support has been a JOY. To say that when you are talking about support is crazy. You only reach out to support when things are wrong. They have gone above and beyond helping. If you are looking at moving to Kinsta, do not hesitate. I want to shout out to Veselin specifically. He has been so patient and knowledgeable. All Rock Stars.
Fast and professional support. 24/7 :)
Fast and professional support, always helpful.
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