Review of site migration and tech suppoprt

So far my experience with Kinsta has been a far cry than my recent experiences with my previous host, who I will leave nameless, GD. I had my site with the previous host for 12+ years. In the beginning one of the attractive features was tech support. You could actually call and get a live person who was eager to work to fix any issues. I even worked for that host as a hosting support tech myself. In the past several years their support has dropped off. The low level support personnel are less capable and the advanced are impossible to reach or talk to. Time frames for advanced help are 48-72 hours. This is unacceptable for anyone hosting an eCommerce business. After a bunch of research and test sites on hosting candidates I decided on Kinsta, the test site went well and I moved forward with a migration. The migration went smoothly, and quickly. I was able to schedule the migration and it started right on time which allowed me to send an eblast to my customer list and a banner on the site a couple days prior, and put the site into maintenance. (The other host could only offer a 12 hour window and didn't even promise that). Once the site was copied to a temp domain to review prior to dns change an issue cropped up displaying pdf invoices, tech support helped me trouble shoot the issue without falling back to the tired, it's your plugin talk to your developer, brushoff. As it turned out it does seem to be the plugin but we discovered a work-around until I can contact the dev. So far Kinsta and the support people I've been working with have been knowledgeable and determined to work through any issues or questions. They also respect that I'm not a novice user, and respect my experience by not re-hashing the low level novice diagnostics that I have already completed. Another benefit? I'm paying less for way more... no shared hosting anymore and more control. Looking forward to continued excellence. J Scott