They are way better than our last hosting platform. We used to use hostinger and it kept getting worse and worse. Kinsta doesn't use an AI support. You are automatically connected with a real person and their team responds immediately. It's pretty impressive. I also feel like they help with things that are kind of outside their responsibility at some points, like other support teams would tell me it's not their problem and to figure it out on my own, but that is never the case with Kinsta. They always go above and beyond.