Wix is een websiteplatform met ingebouwde hosting, templates en tools voor webshops, boekingen en marketing.
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11 reviews voor je gekozen score
Wix heeft een fout gemaakt rond het verlengen van mijn domein, waardoor het domein ineens verwijderd was. De website is inmiddels hersteld maar de gekoppelde mail nog steeds niet. Mijn bedrijf lijdt hier enorm onder. Na een hele dag op en neer berichten met de klantenservice is het nog steeds niet opgelost. Ik mis het gevoel van urgentie.
Our payment marked at 16 Oct. We had updated credit card information before it. At 17:00 (our office hour), I checked still no completed payment. Just I can't do anything to complete. At about 20:30, we received email to state billing problem. We need to use offline time to handle. Could you please allow the payment to be settled in office time (or early 5 days)? Thank you for reply. There is no need to reach out team. And I accessed "contact us" link. It's only AI answer. If you can, please improve the billing processing.
Hi, Thank you for taking the time to write a review. We are sorry to hear about your experience with your premium plan. We do not see any recent support tickets associated with the email you provided. Please reach out to us through your Wix account and our team will be happy to help. Best, Jess
Wix Symphony — disappointing renewal and refund experience I’m very disappointed with how Wix Symphony handled my refund request. My Basic plan renewed for NZ$40 on October 10. I cancelled on October 16 and requested a refund, which Wix refused because its 14-day money-back policy applies only to the initial payment. In explaining the refusal, support cited daily background automations and meetings that continued running after renewal, along with a message I sent on October 16. I find it frustrating that automated activity was used to support their decision. According to Wix, approximately 300 of my 2,000 credits had been used, leaving around 85% unused. Despite that, they declined the refund. Support also apologised for its delayed response. Overall, this has left me dissatisfied with both the service and the handling of my complaint. Anyone considering Symphony should check the automatic renewal and refund terms carefully.
Hi Remo, Thank you for taking the time to write a review. We are sorry to hear about your experience with receiving a refund. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there. We look forward to hearing from you. Best, Miranda
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