Wix Symphony — disappointing renewal and refund experience I’m very disappointed with how Wix Symphony handled my refund request. My Basic plan renewed for NZ$40 on October 10. I cancelled on October 16 and requested a refund, which Wix refused because its 14-day money-back policy applies only to the initial payment. In explaining the refusal, support cited daily background automations and meetings that continued running after renewal, along with a message I sent on October 16. I find it frustrating that automated activity was used to support their decision. According to Wix, approximately 300 of my 2,000 credits had been used, leaving around 85% unused. Despite that, they declined the refund. Support also apologised for its delayed response. Overall, this has left me dissatisfied with both the service and the handling of my complaint. Anyone considering Symphony should check the automatic renewal and refund terms carefully.
Hi Remo, Thank you for taking the time to write a review. We are sorry to hear about your experience with receiving a refund. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there. We look forward to hearing from you. Best, Miranda