Request payment within office hour
Geïmporteerd van Trustpilot ↗Our payment marked at 16 Oct. We had updated credit card information before it. At 17:00 (our office hour), I checked still no completed payment. Just I can't do anything to complete. At about 20:30, we received email to state billing problem. We need to use offline time to handle. Could you please allow the payment to be settled in office time (or early 5 days)? Thank you for reply. There is no need to reach out team. And I accessed "contact us" link. It's only AI answer. If you can, please improve the billing processing.
Hi, Thank you for taking the time to write a review. We are sorry to hear about your experience with your premium plan. We do not see any recent support tickets associated with the email you provided. Please reach out to us through your Wix account and our team will be happy to help. Best, Jess