Wix is een websiteplatform met ingebouwde hosting, templates en tools voor webshops, boekingen en marketing.
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50 reviews
Awful AI tool to "fix" technical issues. I highly don't recommend. The tool sent me around in loops and offered "I will end this call now" at least 10 times. I repeated to request speaking to a real person. The links did not work.
Hi there, Thank you for taking the time to write a review. We are sorry to hear about your experience. Please reach out to Wix Support through your account and our team will be happy to help. Best, Jess
**Update: Four hours to escalate a complaint, rude customer service and still no response from Wix.** Following my original review, I attempted to escalate my complaint directly with Wix. What followed was an astonishingly poor customer service experience. It took approximately four hours simply to get my complaint escalated. During that time, calls were repeatedly disconnected, members of the customer service team were rude and dismissive, and one representative actually raised their voice and shouted at me. For a company charging customers for a supposedly premium Business VIP service, this is completely unacceptable. Eventually, I managed to escalate the complaint formally. However, Wix has still not responded. To make matters worse, a Wix representative named Liam publicly replied to my original Trustpilot review, stating that he would be in touch. That contact has never materialised either. So not only has Wix failed to explain why a previously available feature now requires an additional subscription, but its customer service team has also failed to handle my complaint professionally or follow through on its own assurances. I have been a paying customer for years, and this experience has seriously undermined my confidence in the company. **What exactly is the point of paying for Business VIP when even a formal complaint cannot be handled properly?** I would welcome an actual response from Wix rather than another public assurance that nobody follows up on.
Hi there, Thank you for taking the time to write a review. We are sorry to hear you are still experiencing difficulties. We did reach out previously through Trustpilot but were unable to connect. We have sent you another message directly to gather the information we need to look into this further. Please check your Trustpilot inbox as well as your spam or junk folder in case it was filtered there. We look forward to hearing from you. Best, Jess
Wix heeft een fout gemaakt rond het verlengen van mijn domein, waardoor het domein ineens verwijderd was. De website is inmiddels hersteld maar de gekoppelde mail nog steeds niet. Mijn bedrijf lijdt hier enorm onder. Na een hele dag op en neer berichten met de klantenservice is het nog steeds niet opgelost. Ik mis het gevoel van urgentie.
Our payment marked at 16 Oct. We had updated credit card information before it. At 17:00 (our office hour), I checked still no completed payment. Just I can't do anything to complete. At about 20:30, we received email to state billing problem. We need to use offline time to handle. Could you please allow the payment to be settled in office time (or early 5 days)? Thank you for reply. There is no need to reach out team. And I accessed "contact us" link. It's only AI answer. If you can, please improve the billing processing.
Hi, Thank you for taking the time to write a review. We are sorry to hear about your experience with your premium plan. We do not see any recent support tickets associated with the email you provided. Please reach out to us through your Wix account and our team will be happy to help. Best, Jess
Wix Symphony — disappointing renewal and refund experience I’m very disappointed with how Wix Symphony handled my refund request. My Basic plan renewed for NZ$40 on October 10. I cancelled on October 16 and requested a refund, which Wix refused because its 14-day money-back policy applies only to the initial payment. In explaining the refusal, support cited daily background automations and meetings that continued running after renewal, along with a message I sent on October 16. I find it frustrating that automated activity was used to support their decision. According to Wix, approximately 300 of my 2,000 credits had been used, leaving around 85% unused. Despite that, they declined the refund. Support also apologised for its delayed response. Overall, this has left me dissatisfied with both the service and the handling of my complaint. Anyone considering Symphony should check the automatic renewal and refund terms carefully.
Hi Remo, Thank you for taking the time to write a review. We are sorry to hear about your experience with receiving a refund. We have reached out to you directly via Trustpilot to gather more information so we can look into this further. Please check your spam/junk folder in case it has been routed there. We look forward to hearing from you. Best, Miranda
I've used WIX for a while, but adding Symphony to the tool box really helped this one person photography studio. WIX tools helped enhance my site concept and create and streamline my SEO/GEO to help generate more traffic. That in addition to a managed email campaign increased my traffic exponentially.
Thank you, Jim, and we are so glad Symphony has been such a game changer for your photography studio! Exponential traffic growth through streamlined SEO and a managed email campaign is exactly the kind of result we love to hear about. We are always here if you need us!
Actually, I was paying way too much in advertising. I had to take hold of my own website and Google Ads..Wix led me straight through. The web design took a bit, but we finally got it right. Hoping the new web page and Google Ads make my business thrive.
Thank you for sharing this, taking control of your own website and Google Ads and getting it right is a great step forward! We are rooting for your business and we are always here if you need us!
After I signed up with TrustPilot, our website is at the top of a Google search. Great job!
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