Snel.com Reviews

Thank you for your review. We’re sorry to hear that your experience didn’t match your expectations, and we’d like to clarify what happened. You ordered a Dedicated Server with a custom configuration. During checkout we clearly show a message (including a popup warning) stating that "custom configurations require 2–3 business days" for delivery. Today is actually the first business day after your order (order date and time: 2025-11-21 19:18:07), and our engineering team has already completed the disk upgrade and confirmed this in your ticket. Our Dedicated Servers with standard configuration is delivered instantly, but upgrades such as custom disks, CPU or RAM require manual provisioning by our technicians. Regarding support: Our team responded in your ticket already today and started the upgrade immediately. We have also reviewed your chat/ticket session and saw that we replied directly after your first message. We completely understand the importance of fast delivery and support, and we’re always happy to help. If anything is unclear or if you need further assistance, feel free to reach out, we’re here for you. The Snel.com Team

Hello Milan, We're sorry to hear that you've had this unfortunate experience with us. We understand your frustration and would like to offer our sincere apologies for the issues you encountered. We do regret that you didn't open a support ticket at that time to give us a chance to assist you with this situation. We are always here to help our customers out and resolve any problems they may face. You are correct that there was a misunderstanding regarding the installation of DirectAdmin. Our automatic email may have caused confusion, and we have now adjusted this process to communicate more clearly when DirectAdmin will be active. We would like to invite you to reach out to us, so we can discuss the possibility of offering you a refund. We value your feedback and have improved our communication right away. Once again, our sincere apologies. Best regards, Bas - Technical support at Snel.com

We're truly sorry to hear about your concerns regarding our fair use policy. We take allegations of dishonesty very seriously. I am aware that one of my colleagues has solved your problem. It's important for us to clarify that we've designed our fair use policy to be as fair and reasonable as possible for all our customers. That being said, we acknowledge that improving the clarity of our communications about it was necessary. So we did! Thank you for bringing this to our attention; your feedback is invaluable for continuous improvements in our services. Best regards, Team Snel.com