Terrible support, this will surely drive them out of business. I waited for hours to be attended to by a person, since they offer 24/7 support and never attended to me. They take years to answer a simple ticket. They offered "instant delivery" VPS and I have been waiting for hours for them to finish installing what I bought.
Thank you for your review. We’re sorry to hear that your experience didn’t match your expectations, and we’d like to clarify what happened. You ordered a Dedicated Server with a custom configuration. During checkout we clearly show a message (including a popup warning) stating that "custom configurations require 2–3 business days" for delivery. Today is actually the first business day after your order (order date and time: 2025-11-21 19:18:07), and our engineering team has already completed the disk upgrade and confirmed this in your ticket. Our Dedicated Servers with standard configuration is delivered instantly, but upgrades such as custom disks, CPU or RAM require manual provisioning by our technicians. Regarding support: Our team responded in your ticket already today and started the upgrade immediately. We have also reviewed your chat/ticket session and saw that we replied directly after your first message. We completely understand the importance of fast delivery and support, and we’re always happy to help. If anything is unclear or if you need further assistance, feel free to reach out, we’re here for you. The Snel.com Team