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1/5
If you value customer support and have any project of responsability where you can't afford downtime, look somewhere else ... Customer support is basically non existant, waiting 3 days for reply to a ticket, never seen anything like this even in third world hosting services .
Hi, You open a support ticket for a non-urgent issue during weekend/public holiday time. There was no downtime involved with your services, just a CPU setting of a new ordered VPS... If you need support for non-urgent issues outside office hours, you can take a 24/7 SLA contract with us and we'll be happy to help you 24/7. Best regards, Support Staff