There VPS is good only have one down…

There VPS is good only have one down time since i am using, but there support is very, very bad paid invoice on 27th november through there card, because of there manual payment system they still didnt update my invoice status and the invoice is still unpaid and service may be suspended automatically by there system, I am looking for some alternatives now, in case i have to move created more then 11 tickets till 1st dec but no response there as well, i hope they will improve there services so i will use it later again.