"Blije en klantvriendelijke helpers. Enthousiast and betrokken loseen wij wraag op. Dat geeft ons meer energy dan een sterke bak koffie" What does this look like in practice? On June 15, 2026, I reported an incorrect invoice to Argeweb/Yourhosting (ticket #853648). Since I didn't receive a response for a long time, I sent subsequent emails pointing out the errors their system was making. Instead of an answer, I received more incorrect invoices and... an account suspension. I received a response on August 7, 2026, 53 (!!!) days after reporting it. Unfortunately, the "response" was a few general sentences – NO reference to the examples of errors and irregularities I reported, and NO answer to my questions. Absolutely NO! In the following days (August 8-19), I repeatedly requested a specific answer. To no avail – each time I received the exact same "response." In total, I received the exact same copy-and-paste text nine times (!). Absolute mockery and disregard for the customer! Absolute lack of professionalism. When taking up his position in January 2025, the CEO of Yourhosting wrote, among other things: "Ik ben ervan overtuigd dat klanten en de manier waarop we ze dagelijks bedienen aan de basis staan van wat wij moeten doen." In my case, this "customer service" means a lot of wasted time, wasted nerves and wasted money (lost domains). It's very sad... 25.08.2026: Looking into a solution... Yesterday's solution: a final demand for payment, service deactivation, and notification that the erroneous invoices would be referred for debt collection. 28.08.2026: In recent months, Argeweb/Yourhosting has issued 8 completely erroneous and baseless invoices to me, totaling €16,694. They have already admitted their mistake regarding 7 of the invoices (albeit with great reluctance). I am waiting for them to realize that the eighth invoice (€1,023) is also incorrect.
Hi ib, Thank you for your review. We are already in contact by email and are looking into a solution together. Please feel free to reply to the email we sent this morning if there is anything (else) we can do for you. With kind regards, Argeweb