What happened to them? They were the best. They were fast at responding. They were available in the weekend. They had a sharp price. Now.... Helpdesk is slow. Only available during office-hours (so as a working person, you have to do all by tickets) and responses take days. The invoices are send way to early. But when you pay for your domain, they don't pay the DNS. I'm moving my websites to a different host right now, and I keep finding dead bodies in their closets. DNS, payed for 6-6, is not yet extended. End-date: 16-8. That is a little on the close side. New host made me pay for the domain. So I asked Antagonist my money back. Then they want me to proof I already paid. Your system tells me (and also should tell you) I did. After proving it with a screenshot from my bankaccount, they credit the invoice. And send me a new invoice right away. This is not how it's suppose to work. They completely lost it. They have no clue what they are doing (at least, not administrative) and are running around like toddlers that are on fire. Will they still exist over a few years? Seeing the latest reviews, I highly doubt it. Antagonist, get your s**t together before you force all your customers away. Mainly, administration and availability/response of the helpdesk.
Hi Wim, We’re sorry to hear that your experience with us has changed so much. We understand your frustration about the response times and the issues surrounding your payment and domain renewal. We’d like to look into what happened. If you share your customer details with us through Trustpilot, we’ll investigate this further. Het Antagonist-Team