All our sites and email have been down for over 6 hours business cripled we cant trade and losing thousands. Siteground you have one job to keep our sites and email live. Switch the servers over you have redundancy use it ! Terrible service !
Dear Mark, We're truly sorry for the disruption this outage caused to your business. We understand how critical your websites and email services are to your daily operations. The incident was caused by a major disruption to Google Cloud's London infrastructure, which affected many businesses and online services, including servers in our UK data center. Our engineers worked closely with Google Cloud's team throughout, and connectivity has now been fully restored, with all affected websites and email services back online. We do have established backup and disaster recovery procedures in place. At the same time, switching services to another data center during a major infrastructure outage is not an immediate or automatic process, as it requires careful coordination to protect data integrity and service stability. We're now reviewing this incident in detail, including how we can further minimize the impact of similar disruptions in the future. If you're still experiencing any issues, our support team is available to help 24/7. Kind regards, The SiteGround Team