Crummy overpriced services.... the basics are not even right. Their "file manager" frequently fails to download files. They used to be better. Because I received a reply, I'll add clarification: The problems I had were with large files, and the problems were intermittent. For anyone considering siteground, be aware: Site backups cost extra with siteground on the basic plan. Even to download a manually-requested backup! That is bonkers. I had used siteground for a long time (8+ years), and I do not think the service justified the price.
Hi Samuel, We’re sorry to hear about your experience. Pricing is naturally an important part of assessing the value of a hosting service, and we’d like to clarify that our pricing reflects the infrastructure, performance, security, support, and tools included with our hosting plans. Additionally, we offer renewal discounts for loyal customers where applicable, and our team is always available to review the options available for your account. Regarding the File Manager issue mentioned in your review, downloading files should work reliably. We’ve tested this on our end and have not been able to reproduce the behavior you describe, nor have we received similar reports from other customers, so at this stage it appears to be an isolated case. Update: Thank you for adding more detail to your review. Your clarification that the File Manager issue occurs intermittently with larger files is helpful and gives us additional context for investigating the behavior. We’d also like to clarify the point about backups. Automatic daily backups and restore functionality are included with our hosting plans at no additional charge. Customers who want to download one of those automatically created backups directly through the Backups tool with a single click can use our Premium Backup Service. That said, website files can also be downloaded separately through File Manager or FTP, while databases can be exported from Site Tools. That said, we’d be happy to look into your case to identify what may be causing the issue and help get it resolved. Please reach out to our 24/7 support team through the Help Center in your SiteGround account. Our technical team can review the affected files and any errors you encountered, as well as the renewal options available for your account. Kind regards, The SiteGround Team