the interface is not intuitive or what-so-ever, actually is misleading because if a domain is not eligible you don't get a message, instead a button of transfer domain is appearing and because of this I have purchased a domain that is already registered
Good afternoon, Thank you for taking the time to write this review. When searching for a domain name on our website, you will see that some domain names display a “Register” button, while others display a “Transfer” button. If a domain name shows a “Transfer” button, it means that the domain name is already registered by someone else and is therefore not available for new registration. When you click the “Transfer” button, you are asked to provide a transfer code. This process is intended only for the current owner of the domain name who wishes to move it from another provider to our service. During our conversations, including via WhatsApp, you indicated that you were the owner of the domain name. Based on that information, we explained how to obtain the transfer code from your current provider and how to use it to initiate the transfer. However, the transfer could not be completed. The reason for this is that you are not listed as the owner of the domain name and therefore cannot obtain the required transfer authorization. We also explained how to cancel the transfer request and search for a different domain name that is available for registration. In our view, the distinction between a “Register” button and a “Transfer” button clearly indicates whether a domain name is available or already registered. A domain name that displays a “Transfer” button has already been taken and can only be transferred by its current owner.