Unreasonable renewal policy and frustrating, unhelpful chat-only support
Geïmporteerd van Trustpilot ↗I am extremely disappointed with one.com. Their renewal policy is completely rigid, they lock you in 30 days before the renewal date, making it impossible to cancel or make changes once that window passes. It feels like an unfair trap designed to force customers into paying for another full period they do not want. To make matters worse, their customer service is terrible: Chat-only & mail support: You cannot speak to a real person over the phone when urgent issues arise. Slow response times: Waiting for an agent takes forever, and the back-and-forth chat process drags on unnecessarily. And eveytthing start with an incompetent AI. Zero flexibility or empathy: The agents are completely rigid, hiding behind scripted terms and conditions instead of trying to understand the customer's situation. Unhelpful attitude: There is no genuine willingness to solve problems or provide decent customer care. Overall, they show zero appreciation for their customers once they have your money. I strongly advise looking for a hosting provider that actually values customer service and has fair, transparent renewal terms.
Good morning Thanh, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand the frustration this situation has caused. As discussed during our phone call, we reviewed your case internally and have offered you a solution for your situation. We appreciate you taking the time to speak with us directly and giving us the opportunity to find a solution. We also take your comments regarding our support channels, response times, and renewal process seriously. Customer feedback like yours helps us identify where we can improve. Thank you again for your feedback, and we hope to hear from you soon regarding the proposed resolution. You can reply directly to the mail if you have any further questions as well. I wish you a good day ahead! Kind regards, Meya / one.com