Deliberate obstruction, cancellation dark patterns, and potentially unlawful practices at Neostrada / Versio / YourHosting I have been a long‑time customer of Neostrada (as consumer and business), where I purchased hundreds of my domains online via their portal many years ago. After Neostrada was taken over by Versio (which is a subsidiary / part of YourHosting), the service has completely deteriorated. ❌ No online cancellation –> and that is not allowed If you can take out a subscription or service online, you must also be able to cancel it online. This follows from Dutch consumer law (commonly known as the Wet van Dam) and EU consumer protection rules. With Neostrada / Versio this is no longer possible. Cancelling via the online portal? Impossible. You are forced to call. 📞 Forced phone cancellation (038‑2305027, Zwolle) –> a clear dark pattern This phone number is not normal customer support, but a deliberately designed discouragement system: You are given only cancellation-related menu options, no general support, no administration. You are immediately warned of long waiting times “There are 3 callers ahead of you, the waiting time may be 25 minutes” If you do not choose any option, you are forced to listen to the entire menu multiple times If you then say nothing, you suddenly hear: “Thank you, we will now connect you to an employee” and the call is answered immediately In other words: If you follow the system, you are punished with waiting. If you do nothing, you get instant help. This is not accidental —> this is by design. Emails? No response for weeks I have contacted: support@ administratie@ No response whatsoever. Not even after reminders. This concerns active contracts and cancellations, which makes this even more unacceptable. After the call: an SMS from… YourHosting?! After this extremely frustrating experience, I immediately received an SMS from “YOURHOSTING” asking me to rate my experience. Seriously? No response to emails No online cancellation option A deliberately obstructive phone system And then an NPS / feedback SMS as if this were normal service? This is unprofessional, and absolutely not worthy of a hosting group that presents itself as a serious provider like Yourhosting. Summary What is happening here: Strongly resembles unlawful cancellation practices Matches exactly what regulators define as dark patterns Is unacceptable for a company managing customers’ domains and long‑running services This is not transparent, not customer‑friendly, and certainly not “YourHosting‑level” behavior. Put everything in writing Submit a formal complaint Consider reporting this to: The Dutch Consumer Authority (ACM) Consumer protection organisations And think twice before placing domains or long‑term services with this group. I have escalated this issue.