Monsterhost, low budget web hosting…

Monsterhost is a low budget web hosting service, with a lack of service. I've been signed up for a year and they have been very slow to respond to support messages. There's no way to phone them for support. My site has been down twice in the last week and while they get it back up after some time, they admit they have no idea what is wrong. I'm pretty sure they do not have 24 hour support. I send a message at around midnight their time (EU), and I don't hear back until 8 am. I'm willing to bet no one was there until 8 am. Probably the janitor turned off the power switch when he left and the morning crew had to turn it back on. Notice in the reviews here, that people either love them and praise their support, or hate them and tell the same story I do. I think there are some shills.