Slow support, bad customer attitude
Tilaa powered down my server because they didn't like that 1st credit card I've paid with failed and I used another card. They thought it was enough reason to power down the server disturbing my work (and then start responding with rate of ~2 emails per day). They restored the service only the other day. So I don't know how you can rely on a VPS provider with that attitude.
Dear AA, I am sorry to hear that the experience you had with us was not as you expected. At Tilaa, we always do our very best to help our customers with the best possible service and we relentlessly strive to improve ourselves at all times. If you would like to get in touch with me to discuss your feedback, I’m happy to get back to you in person. You are very welcome to email me on support@tilaa.com. Leontien van der Vlist COO Tilaa
