We have been a customer of Hipex since…
We have been a customer of Hipex since 2020. Initially, we were extremely satisfied with the product, but over the years, prices have increased multiple times, while service has decreased, from our perspective. I had a long phone call with Hipex back when we signed up. We made it clear that we were looking for a managed Magento solution, and that we didn't want to focus on system administration internally. In this regard we were promised this: "Keep the focus on your company and let yourself be completely unburdened in the field of hosting with Hipex managed hosting. No worries about backups, software updates, monitoring, server configurations and more." "When you decide to switch to Hipex managed hosting, our migration specialists will start working for you immediately. Based on your current setup, we configure your server(s) and ensure that the Hipex platform, the correct MySQL version and, if used, ElasticSearch, Varnish and other tools are installed. We ensure that your server(s) is fully configured and ready for you and then plan a suitable moment to migrate your webshop to the Hipex server(s) free of charge. That is the power of Hipex managed hosting!" "We’d like to completely take away your cares as far as hosting is concerned. You no longer have to worry about platform updates, optimizations, support, and optimal performance, because we take care of all of that for you." Over time, Hipex (now Hypernode) has mainly referred us to DIY Docs, even for complex topics, and left us with very sparse replies. On multiple occasions, I have especially experienced this with a specific employee, even though I highlighted the issue with his approach, compared to the quotation we accepted, It has not made any difference. From my perspective, Hypernode requires time and knowledge for system administration knowledge (and I'm sure It's a great product If you have this), but this is not how It's being sold, or at least It wasn't to us. The product however is great performance-wise.
Hi Mathias, We are sorry to hear that you have become less satisfied with Hypernode over the past couple of years. We’ll reach out to you to find out exactly where these problems arose. That way we can also resolve them decisively. Kind regards, Team Hypernode
