Unreliable and disloyal pricing
During my 20+ years with this company it went from great to horrible. The 5+ years old positive reviews were deserved (I happily brought them new customers) but shouldn't apply anymore. It's basically a different company now. I used to pay under 30 euro for .com and hosting. During ridiculous price hikes I dropped the hosting but didn't want to loose .com forever. Now domain (inc tax) went to over 30 euros a year, without warning, without even their website getting the new pricing listed. It's only visible ex tax after adding to basket while it promotes a low first-year price. It feels like they abuse their old reputation and sleeping client base to make scammy price increases pay off. EDIT about the reply from antagonist. Their replies make it look like they continue solving these issues personally by requesting more info. The request came with a 3 day deadline 'or your review may be taken offline'. I filled it in, they ignored it (almost 2 months ago).
Hi, Thank you for sharing your experience, and especially for being with Antagonist for more than 20 years. We’re sorry to hear that your view of us has changed so much over time. We understand that price increases are never welcome, particularly when you’ve been a customer for such a long time. We also understand how frustrating it can be when promotional prices for new registrations differ from the regular renewal price. We certainly don’t want you to feel that changes in pricing are being hidden from you. We’d therefore like to take a closer look at your situation, including the communication surrounding the renewal and pricing of your domain. If you share your customer details with us through Trustpilot’s request for additional information, we’ll gladly investigate this further.
